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In this episode of Cloud 9 Online’s MediMindful Moment Podcast, co-hosts Judith Dreyer, Jeff Nelder, and Henry Edinger interview Richard Tyler, R.Ph, Pharmacist at Westown Pharmacy. Rich talks about his career in the pharmaceutical industry and his experiences working in an independent community pharmacy.

Episode Highlights:

  • Judith introduces Richard Tyler. (0:38)
  • What does Rich see in his workplace? (1:03)
  • Rich mentions that he prefers to work in an independent community pharmacy. (1:22)
  • Rich shares that COVID-19 has changed them in many ways as an independent pharmacy. Because they extended their services in the big box stores with their delivery, and their community outreach services have dramatically increased. (1:38)
  • Rich shares that they’re a solid team that has been together for a long time and everybody knows each other personally, and professionally. (2:12)
  • Judith shares that Rich has the wisdom and the experience, for the history of some medications that most of us don’t have. (3:28)
  • Rich thinks that pharmacists nowadays are more academic than it was back in 1977. (4:00)
  • Judith mentions that Rich has a great reputation in the community. (4:22)
  • Rich mentions that his first job was in a small retail independent pharmacy. (4:39)
  • Jeff proceeds with the mindful moment exercise. (6:45)
  • How is Rich helping himself to stay mindful when the interactions are changing? (9:33)
  • What is Rich doing to help their staff mindful of the fact that the world’s changing around them and they’re at steady state for the customers? (9:44)
  • Rich shares that he’s a firm believer of leading by example. (10:05)
  • Henry shares that if somebody’s having anxiety, making them stabilize is one of the most significant aspects, and taking a few deep breaths. (12:17)
  • What are some of Rich’s daily practices, before going into the pharmacy, with the right mindset? (12:42)
  • What role does Rich notice that mind-body connection plays in people’s lives these days, whether it’s on the team, or in terms of the people coming in? (16:31)
  • Rich mentions that everybody’s a little frightened, and when the fear comes to them, they lose their way. (16:53)
  • Rich shares that it’s necessary to recognize who you’re dealing with. Because some people are more open to suggestions than others. (19:03)
  • Judith shares that staying true to our way of working, and how we want to be for people is what matters in the long run. (20:33)
  • Judith mentions what she loves about their podcasts and the MediMindful team is that they try to walk their talk, with what they’re doing. (20:47)
  • Based on everything that’s happening, does Rich have any tips for everybody? (21:39)
  • Henry shares that if everyone could do a little more introspection, the whole world would be so much better. (22:24)
  • Rich mentions that pharmacies are an accessible part of the healthcare system. (25:35)
  • Jeff mentions that the more time we spend present, the more time we spend awake, the more we appreciate how powerful and fulfilling it is to have that level of compassion without having the ego in it. (27:24)

Key Quotes:

  • “Sometimes you have to grow with the times and stay current. I think we do a pretty good job of telling people, informing people, and keeping people in the loop of what has to happen and what’s going to occur for them.” – Richard Tyler
  • “We’re all humans. If I have a bad day and I bring it to the pharmacy, and I spike up in emotional outbursts, then everybody goes downhill quick and spirals down. So you have to recognize that they’re looking to you to be the rock, so to speak, and the basis to be mindful, and to be present with the situation that’s occurring and move forward with that.” – Richard Tyler
  • “Not everybody can be athletic, yoga wise. But if you can just bring your breath, your focus to the center, then you’re in a good place right there.” – Richard Tyler
  • “You guys are all involved in the mindfulness, and that’s what this is about. Just breathing, staying present, knowing we can’t change the world but, we can do our best to try and make it a little bit better, every day.” – Richard Tyler

Resources Mentioned:

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